Full Job Description

JOB TITLE: Program Specialist-Bilingual

LOCATION: Morrisville

FLSA STATUS: Non-Exempt, Full Time 40 hours/week evenings required

Our Mission: Big Brothers Big Sisters of the Triangle Create and support one-to-one mentoring relationships that ignite the power and promise of youth.

Each employee in Big Brothers Big Sisters of the Triangle helps to extend the mission of the agency in particular ways as outlined in the position description. The essential functions of the position include, but not limited to the following:


This position is responsible for supporting volunteers, parents & children in our Community and Site-based programs. The Program Specialist is responsible for matching Big Brother and Big Sister applicants with Little Brothers and Little Sisters and maintaining contact with matched pairs to ensure a successful and viable relationship. This role supports our organizational goal of helping all kids reach their inherent. Evening and weekend hours are required for events and activities. People from diverse communities and who are bilingual are encouraged to apply.


Essential Functions, Responsibilities and Accountabilities

· Manages and supports caseload through entire process.

· Maintains documentation to assure accountability, effectiveness, and efficiency.

· Available on evenings and weekends to support program activities and events, as well as to best reach clients.

· Initiates ongoing enhancements to agency practices.

Supporting Site- and Community-Based Matches (typically conducted via phone, email or virtually)

· Through scheduled in-person, telephone, and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled, and that potential problems and barriers are identified and addressed as early as possible.

· Provide ongoing support and documentation for the assigned matches in creative ways to achieve length of match, closure, and outcome evaluation goals.

· Collaborate with volunteer, children, and families to establish annual youth outcome developmental plans based upon building developmental assets in the child’s life for outcome evaluations.

· Facilitate contact between youth and volunteer, particularly during summer months.

· Ensure accurate documentation is completed in database according to BBBSA Standards and agency policies and procedures.

· Assess individual training needs, information, and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.

· Ensure high-level proficiency in applying child safety and risk management knowledge, as well as policies and procedures throughout all aspects of the job function.

· Conduct exit interviews, with all parties, at match closure. Assess reasons for match closure and re-match or re-engagement potential. When match terminates, pre-maturely or unexpectedly, submit exit interview to the Director for final review and signature.

Coordinating Site-Based Mentoring Program

· Communicate and coordinate with school personnel to establish mentoring program within school; work with school staff to recruit youth to participate, and assess individual match needs, as necessary.

· Conduct client enrollments including child interviews, child safety education, and enrollment processes.

· Determine matches and facilitate match meetings in accordance with the volunteer, youth, and teacher schedules. Relay match information to parent/guardian.

· Facilitate curriculum to support youth development within program.

· Host year-end match appreciation party at each school site on caseload. Create and distribute invitations to matches, procure food items, plan appropriate activities.

· Collect data of clients enrolled to include attendance, disciplinary issues, and grades

· Maintain on-going relationship between school site and BBBST, including regular communication and problem-solving.

Enrollment Responsibilities

· Support and assist with program recruitment.

· Work closely with strategically identified external partners (i.e., schools, community centers, corporations, etc.).

· Conduct volunteer enrollments, including individual orientations, interviews, and completion of any other enrollment processes.

· Conduct client enrollments including parent/guardian and child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.

· Review all enrollment information and assessments and make recommendations for participation in the program based on this information.

· Match program participants in agency programs and complete input of data. Coordinate the pairing, presentation, and match process; conduct match meeting and transition matches into match support.

Agency Support Responsibilities

· Establish, monitor, and meet goals for new match growth, match length, support contact compliance, and customer satisfaction.

· Coordinate with other departments to identify partners and partnerships, staff and promote agency events, and provide support for other efforts, as necessary.

· Utilizes educational opportunities and related resources to improve agency service.

· Promotes and maintains cooperative working relationships with other community organizations and partners.

· Other duties as assigned by the Vice President of Programs or other program/agency leadership.


· Bachelor’s degree is required for this position

· Access to reliable automobile, valid driver’s license, auto insurance required

· Experience in youth development and family dynamics

· Able to work inclusively with a diverse group of people.

· Effectively collaborate with other program staff, participants, and community partners.

· Ability to collect meaningful data and draw solid conclusions.

· Proficient in Microsoft Word, Excel, Outlook Google Suite; Salesforce knowledge, a plus.

· Able to work independently exercising good judgment, decision-making and critical thinking skills.

· Able to succeed in a fast-paced environment required.

· Able to work with confidential information required.

· Available to work evenings and weekends.

· Excellent oral and written communication skills reflecting solid customer service in-person, virtually and via the telephone.

· Experience in social justice and DEI, a plus.

COMPETENCIES NEEDED TO BE SUCCESSFUL WITHIN OUR ORGANIZATION: We collaborate with each employee to generate professional development plans that reinforce skill-building and demonstration of growth in each of the following competencies.

· Core Competencies

o Accountability / Workload Management

o Customer Service Orientation

o Growth Mindset, Adaptability

o Cultural Sensitivity

o Collaboration

o Expertise in Area of Focus

· Leadership Competencies

o Develops & Motivates Others

o External Relationship Builder

o Team Effectiveness

o Emotional Intelligence

o Organizational Growth Orientation

o Problem-Solving

o Initiative & Results Driven


The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

· Routine office environment.

· Frequent independent travel.

· Physical demands: While performing duties of job, employee is required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Work environment: The noise level in the work environment is usually moderate. Adaptability to various work environments/locations (i.e., school setting, after-school, corporation, etc.).

· Phone time: 40% of work will be spent on the phone contacting volunteers, parent/guardians, and Littles.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization. Management retains the discretion to add or to change the duties of the position at any time.

Your employment with BBBST is “at will,” meaning that either you or BBBST may end your employment at any time and with or without cause.

Equal Employment Opportunity

BBBST is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to not excluded based on race, religion, national origin, color, marital status, gender, sexual orientation, gender identity, gender expression, veteran status, or disability.

Americans with Disabilities Act

In compliance with The Americans with Disabilities Act (ADA), the agency provides reasonable accommodations to the work environment, agency activities and services to people with disabilities as required by law.

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Cover letters and resumes are accepted through January 2, 2023.

Job Type: Full-time

Pay: Starting at $30,000.00 per year


  • Dental insurance
  • Health insurance
  • Vision insurance


  • Weekend availability

Ability to commute/relocate:

  • Morrisville, NC 27560: Reliably commute or planning to relocate before starting work (Required)


  • Driver’s License (Preferred)

Work Location: One location